Repositioning of Improved Connected Mobile Application in Market for Home Safety Devices with End-to-End Support

Client Overview

A Fortune 500 Company specializing in Connected Home and Security products like Smoke Alarms and CO Sensors.

Business Challenge
  • Being a market leader in the smart home safety products market with a large portfolio of products, support was required to build a common robust app for new products and legacy products as well
  • Stabilizing the existing mobile applications to improvise AppStore for iOS and PlayStore for Android ratings from average to excellent to uplift the product positioning in the market
  • Client needed to have a single vendor for app development, integration, support for new devices with the frequent changes and timely release of updates for different OS platforms
VOLANSYS Contribution
  • Delivered mobile app development and integration support for new products – Smart Safe and Smoke/CO Alarm
    • Implemented secured Wi-Fi and/or BLE provisioning flows
    • Implemented operations and settings over secured BLE and/or Wi-Fi protocols
    • Implemented push events for critical events like Smoke/CO detected, low battery, theft detected, etc.
    • Added support for AWS cloud along with existing Exosite cloud support for the legacy products
    • Integrated AWS services like Lambdas, Core IoT, Cognito, Voice Assistant
    • Integrated Home Kit for Smart Home Automation support
    • Integrated MQTT protocol to receive real-time device updates
  • Enhancements and maintenance in the existing mobile application to improve performance and stability of the app
    • Designed new features derived from customer surveys and enhanced existing ones
    • Fixed hundreds of existing issues in the apps
    • Monitored and fixed crashes reported in fabric/firebase crashlytics
    • Updated apps with all latest OS releases
    • Performed end-to-end manual and automated sanity and regression validation cycles
    • Established and managed app release processes with CI integration
  • End-to-end customer support for Smart Safe and Smoke/CO Alarm application
    • Provided 24/7 support to the customer on support issues
    • The analyzed root cause of the issues with cross components with tools and technologies like App Logs, Kibana, Cloud Watch, DynamoDB,
      Command Center Portal
    • Provided next steps and/or hot fix releases for quicker issue resolution
    • Participated in the live debugging sessions with customers
Technologies | Engineering Expertise

Mobility | Cloud Services | Connected App Support | AWS | BLE | Wi-Fi

Solution Architecture

Benefits Delivered
  • Drastic improvement in customer rating by 15% on various platforms on Amazon, AppStore, and PlayStore
  • 70% Crash-free sessions achieved with robust onboarding of devices with almost zero failure rate
  • Customer is able to resolve 95% of the issues with the help of proactive and dedicated L2 & L3 level customer support on any issues reported on any platform
  • Improvement in rating on a various platform with the excellent feedback from buyers are converting into an increase in product sales
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